Health Assistant/ Healthcare Customer Service - Total Health & Benefits (Remote - August 9th)
Company Description
Accolade at a glance
Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.
Job Description
Role Overview
As an Accolade Health Assistant, reporting to a Steward (Leader), you are the main connection and resource to help members with all of their healthcare needs and benefits. with any issues related to their health or health benefits. Youll have the opportunity to help members get the right care at the right time
no problem is too big or too small.
A day in the life
Deliver interventions
Support members to navigate the complex and confusing health care system via phone and digital messaging
Influence members decisions & behavior by:
Making members smarter consumers of health care
Being a translator of their benefit packages & care plans
Helping members to better understand their benefit package in a way that they can take appropriate action
Helping members find doctors, in the way that best suits them
Uncovering barriers for members that prevent them from getting the care that is needed
Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
Leverage technology & internal resources available to you as a Health Assistant to help understand the members path, actions needed & next step
Drive better client outcomes
Assist with improved financial outcomes
Help members avoid inappropriate health care usage & process errors
Help members see the right providers at the right time
Help members optimize benefit packages & third party vendors appropriately
Assist with improved health (medical & behavioral) outcomes
Help clients understand & optimize their preventive services
Help clients see the right providers at the right time
Help clients reduce and/or eliminate avoidable admits, ER usage & readmits
Help clients have an improved quality of life
Qualifications
What we are looking for
Minimum of 3 years experience, Bachelors Degree or 5 years relevant experience in service-based environment preferred
Relevant background experience can include but not limited to:
Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education.
Highly agile and comfortable in high paced, innovative, technology driven environment
Knowledge of consumer health plans and terminology
Understanding of how patients use and access healthcare
Ability to thrive in a performance based environment
Demonstrate high level of personal accountability
Ability to listen, talk and type all at once through multi-channel communications
Empathetic and superior critical thinking
Commitment to quality and continuous improvement
Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
Strong self-management/self-starter
Excellent written and verbal communication skills
Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
This is listed above Demonstrated attention to detail
Time management and prioritization
Additional information:
Accolade requires Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
IT equipment will be provided directly by Accolade
?Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
Additional Information
What is important to us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members and customers lives is what we do. Even when its hard, we do the right thing for the right reasons.
We are strong individually and together, were powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
Were boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
All your information will be kept confidential according to EEO guidelines.
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