Team Member, Customer Care - Part Time - Work At Home
- Description:
- Answer incoming customer contacts (calls, chats, emails) in a professional manner
- Respond to customer inquiries through multiple channels
- Research and troubleshoot problems
- Provide customers with product and service information
- Identify and escalate priority issues
- Follow-up with customers
- Document customer contacts, as required
- Requirements:
- 6+ months experience in a customer service-related role required
- Experience in an Omni Channel Contact Center environment preferred
- Previous Work at Home experience preferred
- Strong written and verbal communication skills
- Ability to interface effectively with individuals
- Maintain the customer’s perspective as a driving force
- Strong analytical, problem solving and creative thinking skills
- Ability to effectively prioritize workload in a fast paced environment
- Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
- Ability to toggle multiple web browsers
- Bilingual (Spanish and English speaking) a plus
Benefits:
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