Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench
About the position
The Call Center Representative position at Walt Disney World Resort involves providing exceptional guest service to a diverse range of guests, including those visiting the resort. This part-time role requires representatives to answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels. The position operates within a high-volume call center that functions 24/7, necessitating flexibility in scheduling and availability.
- Responsibilities
- Provide outstanding guest service to a wide range of guests. ,
- Answer general questions regarding various topics related to Walt Disney World Resort. ,
- Support guests with inquiries about Walt Disney World Resort Hotels. ,
- Handle conflict resolution and make quick decisions as needed.
- Requirements
- Proficiency with a Microsoft Windows environment and comfortable working on dual monitors. ,
- Ability to handle conflict resolution and make decisions quickly. ,
- Flexibility and adaptability to the fluctuating needs of the operation. ,
- Maintain confidentiality with critical information. ,
- Strong written and verbal communication skills. ,
- Availability for three weeks of full training.
- Nice-to-haves
- Experience in a call center or customer service environment. ,
- Familiarity with Walt Disney World Resort and its offerings.
- Benefits
- Competitive hourly wage starting at $19.16/hour. ,
- Flexible scheduling options.
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