[Work From Home] Chat Support Associate
This role is a stepping stone to great career achievements. We need a Chat Support Associate! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.
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Description:Â The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
 Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
 The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
 Experience in a relevant... customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
Requirements:  1 year of relevant, customer facing work experience  2 Year Associates Degree or 4 Year College Degree  Excellent written and verbal communication skills  Experience in chat support preferred  Patience and compassion when handling difficult situations  Ability to adapt quickly and manage many concurrent responsibilities  A strong desire to learn and help our customers succeed  A positive attitude and one-for-all team mentality and excellent collaboration skills  Tech/start-up work experience is a plus but not required
Benefits:
 100% remote within the USA
 Medical, Dental, and Vision Insurance
 Automatic 401k contribution
 Employee referral program
 At home office set up
 Bi-annual company retreats
 Open vacation policy
 Equity
 Monthly team events Apply Job!
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Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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